Terms & Conditions
This website is owned by Victoria Louise, throughout the site, the terms “we”, “us” and “our” refer to Victoria Louise. The website, including all information & services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We have made every effort to display and describe as accurately as possible the colours & images of our products that appear on our store. Although colours may vary slightly due to different computer monitor’s.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
Due to the handmade & bespoke nature of our designs, refunds are only offered in the unlikely event of the piece being faulty.
We will either repair the defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.
We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Exchanges can be given at our discretion.
*Please note that exchanges cannot be given on our custom bespoke/altered design service.
*All items are carefully inspected for defects before shipping and securely packed. Victoria Louise is not responsible for replacements/refunds or exchanges on items that look to be broken intentionally or through lack of care.
When your item is finished and ready to ship, it will ship via the shipping method shown.
UK orders will be sent by tracked Royal Mail First Class or Royal Mail Special Delivery – which is next working day delivery.
Please note that all orders will require a signature on receipt.
UK orders under £50 (First Class) £2.95
UK orders over £50 (Special Delivery) £7.95
Uk orders over £150 (Special Delivery) FREE
Estimated delivery times
EUROPE (5-7 working days) £11.95
REST OF WORLD (7-9 working days) £14.95
Victoria Louise is not liable for customs charges/ import duties that may be incurred on overseas orders or for any missed delivery dates – we cannot be held responsible, nor provide refunds for these or any delays caused by the Postal Services & Customs or weather delay/Acts Of God. Any additional duties/taxes due on international shipments are sole responsibility of the buyer.
*Victoria Louise has no control over the Customs process & regulations, so please allow an additional few days for customs clearance.
Your accessories will arrive in a VICTORIA LOUISE signature black & white box, neatly wrapped in acid free tissue paper.
Boxes are eco-friendly, made from recycled paper, biodegradable & recyclable.
All accessories have been crafted using the very best quality materials & non tarnish components. Some pieces are delicate in design so please take care when bending wires into position when fixing onto the head.
I do recommend you keep your accessories in their original keepsake boxes, wrapped in the acid free tissue paper provided to protect against exposure to air, moisture & sunlight, as these will over time tarnish all metals.
Please avoid direct contact with hairspray & perfume as will cause discolouration to the precious metals.
We will not be responsible for replacing items damaged caused this way.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Victoria Louise. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
CHANGES TO SERVICE’S AND PRICES
The prices we charge for our services/products are listed on the website. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to change our product prices displayed at any time, to discontinue a product at any time, and to correct pricing errors that may inadvertently occur.
Occasionally there may be information on our site that contains typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
You agree to indemnify and hold Victoria Louise harmless from any demands, loss, liability, claims or expenses (including solicitors fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall Victoria Louise be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Victoria Louise assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to prohibit orders that appear to be placed by dealers, resellers or distributors.
You agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other, that could in any way affect the operation of the website. You are solely responsible for any comments you make and their accuracy. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. We take no responsibility and assume no liability for any comments posted by you or any third-party.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the terms & conditions.